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Original Comment My Kenmore Elite HE5T washer is ONLY 4 years old and now it's ready for the garbage. I spent $3000 on the combo washer and dryer with the pedestals. After calling Sears Service, I shelled out over $800 more for repairs that have yet to be completed. The part W10157911, that I was told is needed, has been on Backorder for 2 months now. The last phone call I had, I was told that it was on backorder indefinitely. How can this be? I was told that they will try to get the part someplace else if they cannot get it directly from Whirlpool. Well, I looked the part up online and found it available at several different places. I called Sears and cancelled everything. This service is NOT like it used to be and you have to pay such a high price for it. I will NEVER buy anything with the Kenmore logo again, nor will I buy any appliance from Sears in the future. Obviously "Customer Satisifaction" is not important to Kenmore or Sears.

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