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To whom I may concern. I received the Holiday VIP Event indentation which was held today November 21,2013. Prior to arriving to the store located as 1350 Leah Ave, San Marcos &amp;#183; (512) 392-1963. Upon calling and asking a store representative how the event would be organized. I was told that the store would close at 6:00 PM and reopen at 7:00. She also stated the event would only have a limited quantity of items and it would first come first served.<br /> <br /> I arrived to the store at 6:00PM, to find that the entry door was closed and customers were exiting. Another customer came up and ask if this is where the line was forming. I responded by showing that customers were still in the store and we are waiting in the cold and rain to get a TV. The gentleman said he had dropped his wife off an he was waiting to confirm where the line the was starting. He then received a call from his wife stating the line was inside starting in the tire department. As I stated this is at 6:00PM. We proceeded inside to the tire Dept. to find a line of about 60 people. As a store representative ask to scan our member cards the gentleman that was waiting outside with me earlier was leaving. as he walked be he said that the store had given out claim tickets for the 70&quot; VIZIO. This I didn't understand as it is now 6:20PM. I then went to the store associate and ask if this was true. She stated that all 12 claim tickets had been handed out. I made a statement that the store never closed and the event states that it would start at 7:00. she stated that customers were allowed to start forming a line at 2:00PM.<br /> <br /> Why was this called a VIP event when it appears to a lets get the customers pissed off because we can Event.


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