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Original Comment Just received a letter about changing to the mutual automobile ins. company. They promised cheaper rates. That is not my issue. My issue is THEY DID NOT ASK/OFFER AND DID NOT GIVE ME ALL THE INFORMATION. I spoke to several people. One disconnected my call because she did not like my tone of voice. I did file an internal complaint with a supervisor, but she did not want to read then reread the complaint to my satifaction. I had to have her change wordage because it did not reflect the issue. Personally, I am happy with what I have. They do not need to bother me with something, especially when the call centers or my agent does not have the information yet.

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