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Original Comment To whom this may concern,<br /> <br /> <br /> <br /> I have been a loyal customer for almost 7 years. I understand that your company has invested $500 plus dollars in credits over the past years however; I have recently called wanting to cancel my service due to my husband loosing his job after 13 years. My bill normal runs $85.00 a month with credits applied. The customer service representative informed that she could apply an additional $30 credit for 12 months to my account bringing my bill down to $55.00 a month in order for me to stay. This credit was to be applied with no contract. I was in tears of joy at this time. This took a load off my back. Even though I need to cancel to save the whole $85.00 a month, the representative showed compassion so therefore I did too. I agreed to having the bill brought down to $55.00 with the hopes that my husband would have at least 1 year to find employment and then we would have no worries of paying the bill or staying as a loyal customer. I have not had a contract for several years. Not having a contract allows me to completely shut down the package when times a rough such as now. Television is a WANT not a MUST! I later received and email that is forwarded to you below that the conversation we had was not reflecting on the bill and that I now have a contract. So I called in to help my family find monthly savings, instead I got the same bill and a 12 month contract. This puts me and my family in a worse situation now than before when I called to cancel. <br /> <br /> <br /> <br /> My understanding is that since I listened to the recording that I agreed to the agreement. Your company is a billion dollar industry and I know that you get petty emails like this all time. Well your millions are not petty to you but my 35K income is. Honesty and better communication is the key to success. I feel that I have been manipulated and my intelligence insulated. Your representative are saying one thing on the phone and then your recording says another. Tell me how this ok? I am asking that the agreement needs to be removed from my account so that I may cancel and move on. I can not afford this bill. I do not need to put it on hold, I need it cancelled. Putting it on hold just pushes the problem farther down the road; it doesn't fix the issue. Your company seems to be loosing a lot of faith from your loyal customers. What will you do to make this better? <br /> <br /> <br /> <br /> Thank You,<br /> <br /> Jenny Lawson

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