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Original Comment What part of COMMUNICATION does USCC not understand as of late? Their automated service where you talk to the computer is a huge pain. The computer either can't hear, can't process info, or can't process payment. Waiting for a live person is worse. Hey if a company wants bilingual employees for their Spanish speaking customers I have no issues whatsoever with that. But I do have lots of issues with customer service reps who can not speak nor understand even simple English when I have not requested a Spanish service rep. Five times last night I attempted to call and add money to my Pre-Pay account. Five times I got a service rep who could not speak English clearly enough to conduct a needed business transaction. Five times I tried to establish an online account instead. That too was dysfunctional and non accessible. Ever since the billing change over in the summer USCC customer service at their call centers has been a pathetic joke. Earlier today I realized that my phone was not working and I had to drive to a USCC store where a clerk was to pay the that money I tried to pay last night to keep my service going. Before I went to pre-pay last month I had been a contracted customer for about 12 years. I refuse to return to being under a contract under contract until USCC Corp gets their act together. The upgrades or whatever they want to call the recent changes STINK.

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