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I have been a loyal customer to Nordstrom for many many years now, of always recommended the shopping at Norstrom even if the prices were a little more expensive than other department stores he because the customer service was so wonderful however I've had two bad experiences in the last few months, twice now when I was in the store and try to order something it took much longer than was told I ordered something for my daughter children's department I was told was not not available but she can ship it to me. It took several weeks ! Then when I went into the shoe department to order shoes they got the address wrong and was sent to the wrong address it was supposed to be corrected and was sent back to the store! Norstrom definitely has gone way down hill and I will no longer recommend the store to friends and family it's really sad that Nordstrom has change so dramatically! I have spoken to several other people have told me the same thing that they've had bad experiences now with Norstrom department store. I never thought I would say how disappointed I am with Nordstrom I will be avoiding going to Nordstrom for now. I was the one that would always have on my car rather be shopping at nordstrom no longer do I feel that way!


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