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i am hearing a lot of the same things i am experiencing.. i purchased a 58" lcd tv. almost 1000 dollars..in june of this year in the first four months i started experiencing trouble with the video\audio\power..the place i purchased it said after the 30 limited store warranty was up so TOO bad..strike 1. and now i am trying to deal with sanyo within the year limited manfg warranty time frame,and they appear to be dragging their feet. the first time i talked to a so called customer service rep. i got a repair shop within 50 miles one way of my location. this was not acceptable to me and the person said we will call you back in 72 hrs with another repair shop. well 4 days went by. i had to call to get the first alternate reapir shop.. finally got the contact info for the 2nd repair shop.. which by the way was not accredited with the BBB. and the listings in the comments were" you will even be lucky to get your still broken electronics back from this dealer." and tried in spite of that to deal with this repair shop as it was close to my home. did this for two weeks trying to get the "paperwork" to the new repair shop. i called back yet a third time to request a different repair shop due to the lack of customer service and honesty of the prior repair shop. ok we will contact you in 72 hrs with yet another repair shop.. i wait 72 hrs. then goes to day 4. and YET again i have to contact them to get this yes i say THIRD repair shop contact information... as i speak to the unexperienced customer svc rep. he asks me if i have already taken my tv to the repair shop. i asked how was i supposed to do that i was not contacted with the new information. that is why i am calling you now. At this point i am beyond furious!!!! and i ask for the supervisor i am informed that the ONLY supervisor for the ENTIRE call center is unavailable.. NOT POSSIBLE..!!! and he will return your call in 72 hours.. omfg.. please STOP with the 72 hr thing..... It just appears you are putting off issues 72 hours at a time.. anyway.. i take yet the third repaishop information down and attempt to contact them.. THEY ARE OUT OF BUSINESS.. So immediately i call back to the customer service dept and demmand to speak to someone that can help me.. i get the 72 hr runnaround again.. and finally i speak supposedly to a corperate logistics rep. and he says that he will take care of this and get a new tv on the way to us.and the order to the warehouse would be ther within 5 days. . this was on or about the 15 of november.. i have to yet hear from ups or the corperate person letting me know what is going on.. so i hope this grabs some attn. or i will be forced to take my story further..


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