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Over the years, I had been a big consumer of PB merchandise. I have purchased a &quot;Cole&quot; sofa and chair, a coffee table, the &quot;Sumatra&quot; bedroom complete set, a dining table with 4 chairs, a bar table with two barstools. Also included in my history are countless purchases of dinnerware, linens, gift items, drapery and decorative accessories. None of these items would I every describe as &quot;bargins&quot; but more as <br /> <br /> high end home furnishings.<br /> <br /> <br /> <br /> For sometime now my sofa and chair have begun to &quot;leak feathers&quot;. First, I noticed a remarkable amount coming out of the cushion covers, more recently it has now become a daily push through the fabric and visible all over when I fluff the cushions daily. <br /> <br /> <br /> <br /> In March of this year, I really became annoyed with this and decided it was simply unacceptable to let this go on. I contacted Mitchell/Gold, the manufacturer in North Carolina. I got no response to any of my emails. <br /> <br /> I then felt that PB should deal with MG since they contracted them to do the work. I have in my possession a warranty that states the cushions are guaranteed for the life of the sofa and chair. <br /> <br /> <br /> <br /> I began with a customer service rep for William Sonoma, at the parent company. I sent several photographs over a period of time that illustrated the problem. Sometime during our communications, the employee left WS and my correspondence was not handed over to another representative. After several unanswered messages, I decided to call again.<br /> <br /> <br /> <br /> <br /> <br /> I then decided I should call and find a supervisor who perhaps could handle this problem. The agent who took the call was quite rude to me as I explained my situation. Since the sofa had been purchased over six years ago, no record of the transaction was available and she stated they would do nothing to correct it. I asked that she directed this matter to a supervisor. I never had any response. It is my feeling that the cushions should be replaced without any hassle.<br /> <br /> <br /> <br /> In my 60+ years, I have never had an experience whereby a company as large as William Sonoma, fail to stand behind the warranty of their furniture. I have posted this experience on social media and will continue to make the public aware. <br /> <br /> <br /> <br /> Cynthia B. Miller


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