Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment Let me start off by saying that my service was good until July of 2013 when they switched there billing process. Since then I have to call them every month about my bill that the due dates keeps changing. I received 1 disconnect notice even after calling them. I have never been late on paying my bill and since August every bill I received states I'm past due. The last bill I received states it was due on 12/4/13 I paid my bill on 11/30/13 and received a bill on 12/4/13 stating I'm past due and the bill is due on 12/20/13. I called customer service waited for them to call me back after 45 minutes received a call from somebody that barely spoke English. Was told the payment was not posted until after the bill was posted and not to worry about it, that the account was up to date. I asked them when my next bill would due, and was informed it would be do on 1/9/14, so I will be getting another past due notice because the new bill will be coming out before the last bill is even due. I understand there will be problem when they switched billing system, but they stated they would be working with you until they got everything fixed with there billing dept. I do not believe this is correct when they send out disconnect notices and bills stating you are past due all the time, and when you call customer service nothing changes. I also want to say that there new insurance pricing is a rip off. If you are charging $8.95 a month then charge anywhere from $100 to $175 copay if there is a problem with your phone is just ridiculous. I have been a customer with US Cellular for 15 years and never had a reason to switch provider until now. But if they do not get the billing and customer service issue fixed by January I will switch provider. There are many provider out there all offering the same services for the same price, and customer service is what normally set them apart. US Cellular customer service is the worst I have every had to deal with in last the 6 months.

Feedback

Your Name

Your Email

Verification