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Original Comment I had attempted to place an order for 2 appliances last night at approximately 11:00 PM EST on the Sears website for item at $779.99 and at $1335.59 with a coupon of $35.00 dollars off for purchases $300.00 or more (coupon code: ) plus required parts of $10.98 and 18.99 an installation cost of $10.00 and deliver of $69.00 which brought the pre-tax total to $2190.54. As I proceeded to "checkout" the prices changed and I am not sure why as these prices were still stated on your website past 3:00 AM EST (of which I have copies). When I called customer service this afternoon (The office is closed in the evening so I couldn't get through to anyone at the time the incident occurred. unbelievable.) I was given the run around by a Case Manager by the name of Maggie who refused to honor the price and instead tried to have me purchase them at a higher price telling me it is still a sale, even though the prices I stated were still on their site, of which I have the screen prints. I have dealt with other companies in the past both big and small and they have always honored their prices, so I can't understand how a big corporation like Sears does not. What they pulled tried to pull this afternoon was a type of "Bait and Switch" as they Nickel and Dime their customers. I have been a loyal customer of Sears all my life (I am 50) and never has the customer service been worse. For the few dollars they are trying to save they have lost a loyal customer willing to spend $2000.00 on this purchase, not to mention future purchases. I will make sure that this gets posted to all the major sites (twitter, Facebook, etc.) as well as well as verbally to friends and family. These companies need to know that the consumers come first and not the other way around. Without customers there is no company. You have lost a number of customers today (which equates to revenue). I hope you are happy.

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