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Original Comment I continue to receive bills from Comcast for a modem that I already returned. Around the first of September, 2013, I informed Comcast by telephone that I would be discontinuing service in Colorado on September 16 and returning to my hometown, where there is no Comcast. I was told that I would receive a shipping box so that I could return the 2 TV converter boxes and the modem. A few days later, I received the box that contained 3 smaller boxes for the modem and the 2 converters. A few days later, a man came to my door in Colorado and identified himself as a Comcast employee. He offered to return and pick up the boxes when I was ready. He gave me a business card and wrote his cell phone number on it. However, around Sept. 13, I contacted Comcast by phone and was told that I should send the equipment back to Comcast via UPS. I packed all 3 pieces of equipment in the 3 boxes, placed all of them in the large box, affixed the label and dropped the box off at my local UPS store. I received a receipt along with a tracking number - This package shows to have been received at &quot;dock&quot; on September 19, 2013 and signed for by &quot;Johnson&quot;. The shipping label was directed to an Aurora, Colorado Address. Soon the telephone calls and bills started. Comcast seems to have received the 2 TV boxes, but not the modem. As I said before, All 3 items were in the same box. Someone messed up. A phone call to customer service and I was told that there was no problem.<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> On October 3, 2013, after receiving another bill, I went online and started a chat with &quot;Natasha&quot;, one of their representatives. I explained that I am still being billed for equipment that I have already returned. The person asked me to verify my SS and account number, which I did. I was told that my SS number did not match the account. I told her that is my SS number. She verified the account with the address in Colorado. My chat was &quot;escalated&quot; to a different analyst, &quot;Jela&quot;. I was told that the system would remove the charge within 30 to 45 days after the equipment was returned. On November 1, I received another bill for $110.00. I called on the phone this time and spoke with a representative. Didn't get the name, but after I explained all of this again, I was told that &quot;all is well and there is no problem.&quot;<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Today, December 3, 2013, I received another bill for $110.00. I don't know what else to do. I have returned all of the equipment as I was asked to. Someone has made an error in their receiving dept. How could they account for the 2 TV boxes and not the modem, which was in the same box with them? They need to check their inventory for the serial number of the modem. . This is from the printout that I was given when I initiated service and picked up the equipment on June 25, 2013. I have no use for that modem since it only works with Comcast service and there is no Comcast here where I live now. I now have a Motorola SB 6121 modem from my current internet provider. I wonder if Comcast reads these comments. I have sent a letter to Comcast's corporate office with this same information. In retrospect, I guess I should have returned the equipment in person to the office where I received it. However, the day I left Colorado was on a Sunday, when the office was closed.

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