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We purchased a kitchen full of Thermador appliances including A refrigerator, induction cook top, micro/convection oven, oven and warming tray. Our salesman said that he thought there would be a griddle style tappanyakis included as a gift based on the amount on pieces we purchased and on a conversation he had with Jim Brantley who is your local rep. We would not have purchased any Thermador products if it were not for the salesman who at that time was managing BWA appliances. My wife on two previous visits to BWA never had anyone come up to her and ask if they could help her so she said she would never go back to BWA. We went back on a strong referral from our kitchen designer and were very pleased with the knowledge our salesman had of the Thermador products so consequently we bought the items listed and have been very pleased with your products. When we contacted your rep we never received a response until the second or third contact which was very disappointing. The bottom line is that we did not receive the griddle as we understood we should have and it was hard for us to believe how poorly your rep responded to us. As much as we have enjoyed your products so far it is sad to say that we would not recommend doing business with BWA to our friends and we would not hesitate to tell them how unresponsive your rep was to our concern. When the time comes to replace our appliances we will only continue to use Thermador so long as we do not have to deal with BWA.<br /> <br /> I have vented my concerns and if Thermador is interested enough I would be happy to discuss this in more detail which actually worsens what actually happened.<br /> <br /> . Customer service is so important and we were so surprised and disappointed at the lack of service we received from your rep.<br /> <br /> Regards,<br /> <br /> John Howard


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