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Original Comment I bought a new tracfone to replace and old one - big mistake!<br /> I went through all the computer steps, even got my minutes to transfer over to the new phone - thought I was lucky. Surprise I can't use my phone it says 'Activation Required'.<br /> I called customer service they had me do code entry, battery removal, sim card removal - nothing.<br /> Transferred me to another tech, same thing, again nothing. 4 hours later nothing! They don't seem to care about the customer.<br /> I emailed customer service. Got an email with a telepone number and a pin number. I was hopeful but alas same tech and same result - I guess you get what you pay for. Going out to AT&amp;T and getting a cell phone that works, it will cost alittle more but it will work.

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