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Original Comment What is the purpose of on line shopping/layaway if you can't be confident that your items will be there after paying or completing placing items on layaway. I AM VERY DISAPPOINTED, and after THESE EXPERIENCES I WIL NOT BE SHOPPING WITH KMART ANYMORE. I spend entirely toooo much money with Kmart being that it's across the street from my home. This holiday season has been a mess. I initially tried to place an order online the morning of Black Friday. It was ridiculous and due to issues with the website I spent several hours trying to just provide my debit card. After finally speaking with a representative, I come to find that at that point I couldn't even get my items because it was then out of stock. Of course being upset and angry I asked to speak with a Supervisor. My sister even made a purchase on line and when she got to the store to pick up her items, it was no longer in stock and the money had already been debited out of her acct. WHAT KIND OF FOOLERY IS THAT...???<br /> Well needless to say, I decided to place another online order#90000179. It allowed me to place my order COMPLETELY. I went online over the weekend in order to pay my layaway off to come to find that two of my dolls Baby Alive were cancelled from my order due to them not being in stock. I didn't receive any notification of any sort. The only emails that I have received from Kmart was to inform me that the mask from my order had been shipped. I received nothing stating that my order was not longer in stock. I SIMPLY DON'T UNDERSTAND THAT... I AM OVER HEATED ABOUT THIS. What kind of business is this. Why are you advertising but yet can't deliver. If the items were out of stock, it should have never allowed me to place my order on layaway. Now dolls that I THOUGHT were on layawy for $16.98 is now going to cost me almost $40.00. So it takes me back to my initial question. WHAT IS THE POINT OF HAVING ON LINE ORDERING AND ON LINE LAYAWAY WHEN YOU CAN'T BE CONFIDENT THAT YOU WILL RECEIVE WHAT YOU HAVE PURCHASED AND OR PLACED ON LINE FOR LAYAWAY. I'm sure that I have missed several deals dealing with this nonsense and a total waste of time. At this point I am ready to return all of the items I have purchased thus far AND NEVER EVER GIVING MY MONEY TO KMART AGAIN... I can't shop with a company that is not trust worthy. My father retired from Sears, and I am embarrassed for him. I would rather spend the money for quality items and customer service than settle for unprofessional MESS.

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