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Original Comment This message was sent through FB to the head of their legal dept.Please hear me out about this before you pass this off. The Lenovo Pro 2 which I bought less than a week ago has a known issue with the color yellow (looks like mustard or yellow green) and a sluggish wifi connection (an ap that came with it will not work and says slow connection--my connection at home is very fast I can even watch Netflix in my bedroom on my cell phone).This issue is known by everyone at Best Buy and is all over the internet though the Yoga Pros initially was getting great reviews. It seems from what Best Buy's tech support could get from Lenovo, after doing all the fixes possible and doing the latest upgrade on the Bios, is that you have an issue between the screen and color panels (screen made by Samsung). Supposedly, they are attempting to create some kind of software fix, but though on the Internet it said by one of the Lenovo staff on a forum (don't remember his name)it would be done by 11/15, it is no where in sight. For me this was a hard hit, I do photography and was going to put photoshop on the Yoga. If yellow is off, that means so is green and possibly anything that has yellow within the color. AS I AM SURE YOU KNOW, within the Lenovo warranty it says that anything which can not be fixed must be replaced. MEAT AND POTATOES OF SITUATION: Best Buy asked me to contact Lenovo. I had bought it on Black Friday on line and picked it up at the store last week. Right after I bought it my eye caught a list of reviews and saw the issue. I did a search and it was all over the Internet (when I saw what a Lenovo staff person said). I called Lenovo and they said they had to have the serial number to know if the fix was done. Best Buy could not give me that until it was in the store where I picked it up. There are normal upgrades one does on a new machine. They could not get they could not fix the color issue and though they put the latest drivers for wifi an ap you have as one of the tiles which tests your speed first, will not work for anything which is video and not just sound though Netflix and UTube does. HOW YOUR STAFF HANDLED THIS: I call IT and Jerry ID#159139 has a hard time being told about a known issue he knows nothing about, especially with the amount of detail I could provide. He finally says he was going to talk with someone. There is dead air for over five minutes then music for over five minutes and then beep beep beep and call is disconnected. I try and explain to your customer service and after talking to her supervisor who I asked to speak with I get the shuffle and slide and I have to talk to IT. Jay, I am sure you will agree that heads of companies are not the only ones busy these days, especially when things go on like this which really Jay are from not testing out products properly before they go on the market and the expense of the customer as Microsoft is so good at doing. But do you want Lenovo to have that kind of rep. Already people feel that way about this situation. If this problem is not solved, Lenovo will suffer. If I did not want a quality product that I could put photoshop on, I could have gotten an Asus Transformer for less than $400. You should know I am in a Masters program and I am a writer. I don't have time for this kind of nonsense. Please contact me at XXXXXXXXThank you in advance!

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