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My experience at the Thrifty office put a damper to the beginning of my holiday family visit for Thanksgiving, since I felt as if I had been PROFILED. I am an Honorably Retired Military Veteran and Federal Government employee and will NEVER recommend anyone with a Spanish name or surname to rent a car from Thrifty Car Rental in San Juan or in Puerto Rico. I reserved the car with a Nationally recognized Credit Card, had a Valid Florida driver license and then the counter rep' brow beats me about providing Proof of Insurance, when trying to sell me the Over Priced Thrifty Car Rental product. Isn't the Nationally recognized Credit Card also supposed to take care of that when even the SAME counter rep' said so? Meanwhile, I am also listening to see if the Caucasian woman to my left and an African American man to my right are treated the same way by the counter rep's that were taking care of the paperwork for them and NADA/ZIP/NOTHING of the sort is occurring! Is this the norm? I had a friend who was down in PR a few months ago, lost her wallet, driver license and other proof of ID. With MY Credit Card I rented a car for her via internet and she was NEVER even asked for proof of insurance when picking up the vehicle! She is Hispanic, but I guess with her Italian or Portuguese appearance and look alike name, they didn't feel a need at the car rental place (name??) to brow beat her about Proof of Insurance. I strongly feel as if I had been Profiled at this particular Thrifty location (next to the L.M.M. Airport in San Juan) and wouldn't be surprised when my fellow Union members go down to PR, that those with Spanish names are treated the same way. This is my second time commenting on this incident and will be writing a same or similar letter to the Thrifty Car Rental Corporate offices, my UNION (AFGE), THE DACO Consumer Protection Office in PR AND ANYONE ELSE THAT WILL LISTEN. ALSO of note, if you have an early flight BEWARE, this particular location that is located close to the L.M.M. Airport does NOT open until 6 AM! They stroll in, at just about opening time to set up for the days business! Luckily, upon my arrival at the airport there weren't many people trying to check in at the airline that I was using, unlike some of the other airline counters that WERE packed with people when I arrived! By the way, I called my auto insurance company the next morning so that proof of insurance would be FAXED as instructed (demanded?) by the counter rep' (I do have his name and that of the manager, who was attending to the Caucasian woman to my right).


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