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I have been a valued customer of Netspend (SCAMSPEND) for many of years and have also referred friends to use this company. Recently I wanted to start back using my netspend account for my payroll deposit so I called the WORLDS WORST CUSTOMER SERVICE LINE to see how to do so. Well upon speaking with the (so called) customer service reps who could barely speak English, I was informed that I had a negative balance on two of the previous cards I had with netspend (SCAMSPEND). I said there was no way and those were fraudulent charges on my account and asked what I needed to do to dispute them. I advised her I had called numerous times before as my purse was stolen at the end of February but received no help as they needed the last four digits of the cards I had, which I was not able to provide nor were they willing to look up any other information on my account. The HORRIBLE rep told me not to worry and even said I did not need to file a dispute. She said "the best thing to do" is to go to the branch, open a new account, she would block out the old accounts and then I would be able to start using the new card with no problem. I repeatedly asked her was she sure, because I was not going to pay for charges on my account that were fraudulent and not to mention I was out of state when the charges were charged to the account. She again, in a rushing and frustrated way to get off of the line, stated not to worry, she would block out the accounts and I would be fine. She never once mentioned once I put the money on the new card with the new account at the branch like she told me to, that they would take the last funds I had to my name. I did exactly what she told me to do and when I called the WORLDS WORST CUSTOMER SERVICE LINE again to activate the new account I was then told the funds I had just deposited where used to pay for the negative balances on the other cards. Imagine my confusion. This is day three and I have spoken to 15 different reps who have either given me false information, assured me the funds would be returned to me or have hung up on me. I will not stop until I am returned the funds that are rightfully mine. This is the WORST Company on the entire planet. I have lots of family and friends in high places who I have spoken to about my situation and they are actively working on helping me get my money back. This complaint is not so much about the money but more about the company, its employees and the way I have been SCAMED out of my cash. Trust me when I say many people will be hearing about this.


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