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Original Comment I bought a new Tracfone so I could text - called and had them transfer my minutes and old number to the new phone - at least I thought they did. they gave me a new phone number and after about 10 hours of phone calls trying to get my old number back they told me it was blocked and that I could not have it back - after using that number for 10 years I really didn't understand that. One person actually sent me a new SIM card since it was bad for my old phone and I could reactivate it online but would have to add new minutes then I could transfer the old number to the new phone. When I got the new SIM card I also bout more minutes and added them on only to find out that the phone doesn't work - after almost 2 hours on the phone today with a very rude representative I was told that there was nothing I could do to get number and minutes back. Now the new phone is having problems saying "no service". I am about $50 for trying just to get a new phone. I am reporting this to the Better Business Bureau and if I could find a name of someone to send a letter to I would do it. After almost 10 years with them you would think they would know how to handle people.

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