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Original Comment This is the first bad review I have ever posted on line. Toys R US is the most unorganized full of chaos store and on line order service I have EVER experienced. I ordered an item and was told by the online service by numerous customer service reps and supervisors, that item would be delivered by 10 business days.10 days will be on December 24th, but the local store does not get a truck but once a week. However the online service says they are not privy to that information. How can an online serve promise delivery if they do not have accurate information. I have been given a different answer by 5 different customer service people to include supervisors and 6 store/asst managers about this order. When the last supervisor was to transfer me to corporate I was disconnected. Which does not suprise me in the least. I have held on for numerous hours for customers service to be disconnected numerous times by customer service reps. Had the online service been honest (which no one there seems to be know how to be)I would have gone to another store to purchase my item while they were still in stock, but due to the constant wrong information I have been told, can no longer find the item anywhere. To make matters worse, I could have gotten the item at my local store on Monday December 16th, because an assistant store manager had told me my order was in and had incorrectly given me the item with someone else's name on it and I was honest and told them I could not dissapoint another child when that was not my name. I have constantly been told that my item is reserved, but it can't be mailed or picked up at the warehouse; and then been told it could be sent ot my home and picked up at the warehouse. Told the problem would be esclated only to hear the next day someone forgot to push the right key to esclate it. The last store manager that returned my call was very rude. This season is suppose to be about giving and being kind to one another, too bad no one at Toys R US seems to know how!!!!!!

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