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Original Comment I was expecting a delivery on Thursday, December 19th about 12 pm. I had received anything by 2pm; suspecting holiday deliveries, I got on the website to track my package. It stated at 12:16 the package was undeliverable due to a "correct receiver name is needed for delivery." So, I called the local office in Palatine, Illinois. I spoke with a Carol who stated to me that due to questionable deliveries to my address, the driver needed a signature. I told that I expected that and that was the reason I stayed home; to sign for my delivery. She then proceeded to ask if I lived in a house with a "bunch of mexicans." I told that I did not and delivery was made to wrong house. Carol insisted that the house was correct and package was not addressed correctly. Then was told that delivery could not be made that day. So, I verified address and myself again. Told her if any problems to call me back and left my number again. Checked tracking again at 9pm and still read that verification was needed, so I called the 800-pick-ups and re-verified myself and address once more. Checked tracking again at 3am when I woke, still read verification was needed. I called the Palatine office again and got a busy signal. Then, I called the 800 number and re-re-verified delivery information again. Ask agent to have the Palatine office call me if any question was needed to be answered. Asked that they call me by 6am BEFORE leaving for deliveries. No phone call until 935am. Giving UPS benefit of doubt, I was surprised to find out my package wasn't going to be deliveried this morning. As I was speaking to Joann, she asked bout other deliveries made to my address. I questioned that validity of her reasoning pertaining to the delivery of my package. I notified her of Carol's racist statement of the "mexicans". Joann stated that she would talk to Carol when she arrived at noon, also that Mike, a supervisor, had taken my package out of the office without the intent of delivery. When I questioned her about the the information given; Joann "had to go and she has other security matters to handle" and hung up. I called the 800 number to complain. Finally got through to an agent and gave an overview of the situation; to which. the said that she would place me on hold but she hung up on me. I called back and spoke to a HELPFUL agent. While on the phone with the agent, Maria from the Palatine office called me. Maria told me that she had the package in front of her and that I could come to pick it up or have it deliveried POSSIBILY this afternoon, but couldn't guarantee cause of the weather. She was obtuse and stated that everything was in the past and if I wanted my package.....then we had to discuss arrangements for delivery. She wouldn't address the fact that Joann lied to me about Mike having the package. Nor that I had to re-affirm my address several times. Nor the fact that the prior delivery was made to the wrong house: reason being that she stated an address Maria proceeded to state that she was done with conversation and had to attend other business. She hung up on me. This is the first time I've had UPS deliver a package.....UPS and its service eats ass. The customer service is no service at all. USPS or FEDEX for me next time.

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