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Short story:<br /> I sent for a phone upgrade on Thanksgiving. They killed my old phone sim the same day. <br /> The new phone did not work...they sent a sim card.<br /> It worked with a very weak signal but when you called my number is said no longer in service.<br /> My old phone has worked fine for 3 years. Never dropped a call. Service bars 4. I gave up and asked if I could get my old phone turned on. They sent a sim card and killed my new phone the same day.<br /> I get the new phone and ask to have my time transferred. I told them the phone number and they said it was not the one they have on file. I was told I could not have my number and would have to use the one I now have. This started a week long battle.<br /> I was told by many people that they cannot activate a none active phone number. In time I finally got someone to get my phone number back. I guess this must have been a mirical. <br /> Now my old phone is activated with my old number and the time and due date have been changed but there is no service.<br /> They said they were going to check on it and it would take 24 to 48 hours.<br /> I am now trying to figure out what is going on but the chat people will no longer try to help. They just close the chat.<br /> I have done absolute everything on chat that the on line people can do. So that stupid we can't help you and call service is a sham! <br /> I have had at least 25 chats of 1 to 4 hours in length and 5 calls to service. No one is willing to help. <br /> I was happy. I just wanted an upgrade. Now 25 days later I still don't have a phone. I have 4 sim cards and two phones but they do not work.<br /> I have saved the last chats if anyone wants to see them. It is sad that your service people are so poorly trained. They have the power to fix most anything but flat refuse to. The last two chats would not send so I don't know if they can control that or not. I have been saving employee numbers and the chats.<br /> I would have to write a book about everything that has happened with this. I now see that the facebook page has the comment button gone so no one can comment any more. All it was was complaint after complaint.


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