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Original Comment It's 11:26 pm, our flight was to depart from LAX @ 10:30. We were told it was delayed 15 minutes . At 10:50 the girl came behind the counter, informed us the plane was here but no flight crew. One would be here at midnight and we could leave at 12:30. She told us another agent would be coming, picked up her purse and walked away. JUST LEFT !!!!<br /> Was in hold to the airlines for 12 minutes before hanging up. Found a person from United walking by the terminal, tried to ask him questions . Told me he was the customer serve rep. RUDEST PERSON I EVER HAD THE MISFORTURE OF DEALING WITH !!! George , if that was his name , his name tag was backwards and he would not show me his name.<br /> If he was my employee he would have been fired on the spot<br /> So disappointed with United, would never recommend them to anyone. I have had delays before as we travel a lot, but never have I felt with such rude non caring persons . Even lied to me.<br /> I will not be flying United again .

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