Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Megan Watts (Catering Manager) told me that I could get a refund of my $500 for booking space almost a year out. We both understood the contract, but she said she would see if the manager (at the time, someone named Scooter ... then Tammy Witeck [current gm]) would approve it. I was thankful to her trying. She called me to follow up (after I had called and left message several times) and stated that she was glad to know that they would cut me a check the following week (Scooter was still mgr, I THINK ... the gm's have changed 3 times in 3-4 months ... and the way the receptionist's speak and complain about their printer not working AGAIN over and over again in front of the client [me] is highly unprofessional and just how they carry themselves in general). I was elated to be getting the $500 back since my car is broken, utilities bills are due, and the head of the household is out of work at this time due to the economy and cut backs. After Meghan told me this good news, a week and half later, I called to see if the check was in the mail yet. She never returned my email or voicemails (3 of them) up to that point. So I called the gm which is Tammy Witeck at this time. She told me that it was not authorized and shared with me countless times the term of the contract even though I told her I am well aware of what the contract reads ... but the point is your employee stated to me that I was going to be granted a refund due to extenuating circumstances. Also the fact that the date of the event was so far out and they have had countless Expo events in the same rooms, so certainly have enough $500 deposits over the last couple of months. I personally know one of the women that use the Bordeaux repeatedly for expo's over the past two months. I was not argumentative on the phone. I simply stated with a calm voice that a representative of the Holiday Inn shared something that I acted on (the order of importance of utility bills to pay). To find out that she spoke out of turn is not my fault. Tammy should dock Megan's wages in order to fulfill the promise made to a client (now former). Or simply give me a refund to fulfill their promise to me and simply reprimand Megan so that it doesn't happen again. Tammy refused to honor what her rep said. I asked to have the number and name of her superior. She FLATLY REFUSED. I told her that since she is not the owner, but the manager of someone else's business, she has to have a superior to report to. I would like the number and name, please. Again, she refused. She told me that she could not give out that information and that I should email my complaint to her and she would forward it. I told her that at this point the complaint is about her rudeness and lack of following through of what a Holiday Inn employee told a client. Tammy then stated very rudely, "I am not going to argue about this with you any further," and HUNG UP! Does she really think I don't know that their's a Holiday Inn Corporate office? Uncalled for and unfortunate. I will be taking this through several channels to ensure that the right person is contacted about her behavior and her poor judgement to not honor what was promised by her employee and deal with the employee that may have spoken out of turn accordingly.


Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.