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After over 8 years as a happy tracfone customer, I am ready to switch to another company. It all started 10 days ago when I damaged my phone. Since then I have spent over 4 hours on the phone, called 8 separate times, waited for new SIM cards 3 times, and I STILL DO NOT HAVE SERVICE! The reps are all very nice, but they changed the serial number on my account, changed my phone number, and is isn't fixed yet.


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