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I was placed in a Hertz rental car due to a non fault accident. It began on 10/31/2013. The gentleman was a well mannered young man who assisted me. He asked me do I have insurance and I replied yes, and the name of the company. He insisted that I due a three day trial with their insurance just to get the feel of the car, so I agreed, a trial. He said that He would contact me to find out if I wanted to keep the additional insurance. I did not hear from him, I believed that the trial was over after checking my bank statements regularly.Now after the contract is over, they have decided have taken over 800.00 from my bank account in one lump sum. The manager stated that he had tried to reach me several times, no answer, yet I went in there to return the first vehicle because it ran poorly, the guy instead of doing a new contract changed vehicles and asked me to sign, remember there was no activity going on in my bank account, so all was well. I was not asked the insurance question on the vehicle change. The manager called the young man in question about the trial issue and was told and I quote "he did say that it was suppose to be a three day trial period, but that you were suppose to call and cancel. The insurance agency renewed the rental several times yet, no bank redrawals for additonal insurance, if they would have done this I would have known what their intentions were.Question, if was suppose to call them, why were they trying to call me? and why did these charges not be applied each time the renewal started again? They not only have overdrafted my bank account but my work checks and other checks have been seized to undue the mess they created. They have taken my grandchildren's Christmas away, and any chance of dinner. Is there a lawyer out there that can help me!


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