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Original Comment Your company is quite possibly the worst company I have ever had the misfortune to be tied to. Your customer service should be renamed &quot;Customer Dis-service&quot; and they should answer the phone with &quot;how may I not help you.&quot;<br /> <br /> <br /> <br /> I get raped every month to the tune of $450 and have for the past 5 years because you do have great coverage and calls are seldom dropped. However, the fast access DSL is less than fast and constantly going out even though I pay for the fastest.<br /> <br /> <br /> <br /> Here is the crucst of my problem. My brother and sister in law are moving away and they decided to go to another company and made the change, without me know i might add, apparently you allowed them to make the change and when I got my bill I see a $520 additional fees on my bill - which I cannot and will not pay. I called your useless customer service department and tried to explain and they said i must have given permission. I said no, I find out that my phone is available for disconnection so I said just transfer the disconnection to that phone and give me one of the others and reinstate the other one and I will pay for a un-used line until it is eligible for disconnection.<br /> <br /> <br /> <br /> &quot;We cant do that&quot; I ask to speak to the supervisor who comes on the line speaking so fast as to not let me interupt and says the same thing. <br /> <br /> <br /> <br /> To which my response is, fine. I just wont pay the bill. I'll walk into verizon or tmobile and pay them $450 a month and you can spend a bunch more money trying to collect. <br /> <br /> <br /> <br /> I'm 47 - so I have at least another 30 years of paying a cell phone bill each month, if my business means so little to you that you are not going to help find a solution to this issue and you are just willing to stick it to me. Well then I can handle the bad credit just on priciple.<br /> <br /> <br /> <br /> To top it all of the following months bill just came in. Last month main line service was $230. This month's bill say $333 - explain that one to me. just in case anyone there actually reads these emails and give a hoot.

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