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Original Comment I hope that no one ever rents a Budget Rental Car again from the location at 89 SE 2nd Street, Miami,Florida. I had prepaid a rental car to be picked up at 9:00am and returned at the West Palm Beach Airport at 2pm on December 29, 2013. We needed the car after we left our cruise ship to see some people and then get to our flight at the airport in West Palm Beach. To start off, the location does not have a pick up at the cruise terminal in Miami, so you have to pay for a taxi ride to their location, another $15.00. I called the location from the ship in the morning to confirm my reservation and told them about what time I would be arriving. No problem was what I was told. Quite another story when we arrived at their location. The line to rent a car was out of the front door and on the sidewalk. Ok, I am reasonable. I figured that many people are renting. The time marched on and then after about an hour of waiting, I speak to a man behind the counter, one of whom does the returns of cars coming in and the other guy who is renting out cars. He tells me that they have no cars available at all. He did not care that I or anyone else had prepaid the rental. He continues to state that I expect 25 cars in. How that was going to happen since this site closes at 1pm was quite unlikely. To make this long story shorter. I waited three hours, and when I told the man behind the counter that I need a letter for my travel insurance company form Budget so that I could submit proof that I was not able to get a car just in case we missed our flight in West Palm Beach, he suddenly said he had a mini van that he would graciously give me. ( I had reserved an SUV to accommodate the entire family with luggage). I suspect that the minivan was there all the time and did not want to give out the minivan. <br /> As a result of this disaster with this rental agency, I had to cancel all plans in Miami and simply drive to West Palm Beach and barely made the flight. I had the car for a total of 1 hour and 47 minutes and paid $157.71.I have rented cars in many states in the US, Puerto Rico and in Europe and have never experienced anything like this. Budget does not have any regard for their customers. They are disorganized, rude, and unprofessional. Bottom line, the car should have been there for me to get at the time I needed it. That is what prepaying is all about. Rent from any other company.

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