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Horrible Customer Service at the Sterling VA store. Bought a mattress and tried to coordinate for delivery. The customer non-service desk made ME call their delivery service - they said it was the delivery service they use but the delivery and payment arrangements are between me and their service. The delivery service - Install, Inc. - could not call up their available delivery dates and said they had to contact their "technician" to determine delivery dates, and that they would call me. Stupidly, I paid them, expecting a call within the hour. It is now four days later and in spite of related calls to the service, they still cannot get their "technician" to provide a delivery date. After reading all the reviews here and on Yelp, I am horrified that I gave my money to Sams Club, and have to suffer through the continuing ordeal of arranging delivery or trying to cancel the order, which I am sure will be extremely difficult. I will never go to Sams Club again. Sam Walton would be ashamed.


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