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Original Comment I made the call to your customer service and was advised to go back to the store where purchased I went to store and they had no pan replacement and said that your company would not ship just a single pan out. In your email you suggested that I ship the pan to you and I pay the shipping cost. I will not do that since the shipping was already paid for the set. This is clearly a factory defect and I would expect you to pay for the shipping bit only fir the defective pan but, the replacement. I am going to send an email along with a copy of your email to someone higher then you. <br /> <br /> <br /> <br /> Sent from my iPhone<br /> <br /> <br /> <br /> Begin forwarded message:<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Valued Customer, <br /> <br /> <br /> <br /> We apologize for any inconvenience you may have experienced regarding your cookware. Based on the information you have provided, your cookware can be set up for evaluation and the Cookware Coordinator will be in contact with you. Based on the information you have provided, your shipping and processing fees for us returning your cookware will be $7 (1 or 2 pieces). We also ask that you cover the cost of shipping the defective unit to Cuisinart. We recommend that you use a traceable insured delivery service. Once we have received your approval, a Service Notification number will be created and an e-mail will be sent back to you with instruction on how to proceed on returning your defective unit. If you prefer, we welcome you to call our Customer Service Department with this information. Please keep in mind the Customer Service Agent will not have access to your e-mail information. The hours of operation are 7 AM -11 PM EST Monday through Friday and 9 AM - 5:30 PM on Saturdays and Sundays, excluding major holidays.<br /> <br /> <br /> <br /> <br /> <br /> Sincerely,<br /> <br /> Morgan<br /> <br /> Cuisinart Customer Service Representative<br /> <br /> <br /> <br /> <br /> <br /> Charcoal <br /> <br /> <br /> <br /> Sent from my iPhone<br /> <br /> <br /> <br /> On Dec 27, 2013, at 9:00 AM, wrote:<br /> <br /> <br /> <br /> Valued <br /> <br /> Thank you for your inquiry. In order to properly assist you, we are in need of the model number from the bottom of the unit. Please reply, with all previous correspondences attached, to this email, along with the color of the unit. We invite you to call our Customer Service Department at 1-800-726-0190. Please keep in mind the Customer Service Agent will not have access to your e-mail information. The hours of operation are 7 AM -11 PM EST Monday through Friday and 9 AM - 5:30 PM on Saturdays and Sundays, excluding major holidays.<br /> <br /> <br /> <br /> <br /> <br /> Sincerely,<br /> <br /> Morgan<br /> <br /> Cuisinart Customer Service Representative<br /> <br /> <br /> <br /> ------------ Original Message -------------------<br /> <br /> <br /> <br /> I just opened a new pan set. Contour hard anodized set I first pan I removed from the box is chipped and it is very sharp. What do I do to get it replaced<br /> <br /> <br /> <br /> Jackie Lutizetti <br /> <br /> <br /> <br /> <br /> Begin forwarded message:<br /> <br /> <br /> <br /> From: <br /> <br /> Date: January 1, 2014 at 9:05:28 AM PST<br /> <br /> To: <br /> <br /> Subject: Chipped pan<br /> <br /> <br /> <br /> Valued Customer,<br /> <br /> <br /> <br /> Thank you for the picture. In order for us to properly assist you, we are in need of the model number from the bottom of the pot. Please reply, with all previous correspondences attached, to this email. We invite you to call our Customer Service Department at 1-800-726-0190. Please keep in mind the Customer Service Agent will not have access to your e-mail information. The hours of operation are 7 AM -11 PM EST Monday through Friday and 9 AM - 5:30 PM on Saturdays and Sundays, excluding major holidays.<br /> <br /> <br /> <br /> Sincerely,<br /> <br /> Morgan<br /> <br /> Cuisinart Customer Service Representative<br /> <br /> <br /> <br /> ------------ Original Message -------------------<br /> <br /> Thought I would send picture of pan

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