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Last night (Dec 11, 2013) around 8:10 pm I called your customer service (1-888-926-1355) to ask for the cancellation of my account. I cannot remember the name of the customer service representative that time but the lady is really unreliable and being rude. I then told her that I want to cancel my account then she said that she will transfer me to an account specialize then I waited for couple of minutes but I don't get any response. After that I hang-up then called again around 8:20 pm this time I think the customer service representative named Sarah is the same person I talk before, but this time she is friendly and helpful by the tone of her voice, I personally think is just the same person. She then transfer me to an account specialize that is very rude and also unreliable, I told her my concerns and then I ask if she can make arrangement for the delivering of the boxes for the return of the equipment because I am always at work and also I ask how many days it will take to deliver the boxes she said it will be 7 to 10 working days and my account will be cut after 24 hours. Also that person did not explain to me how many days it should be mailed back and what are the equipment that should be in the box or etc. In some point I believe her and think that my cancellation is done already. Then I found out when I called today (Dec 12, 2013) to check on my account it was not process properly, my account is not yet closed. Also when I talk to the account specialize today she then told me there is no call transfer to an account specialize yesterday from my account. I felt that I've been fooled and play around last night by your customer service representatives. This is really unprofessional and really disappointing. I've been with your service for almost 2 years or more already, I've never been this disappointed with your service until yesterday because the way I've been treated by your customer service representatives. Being a customer service representative should not handle the customer like that, helping them with their concerns and especially they should make the customer happy. That's why I make up my mind to cancel it totally because of that incident. If this kind of service you will give to your future customer it will not be much appreciated and also if this continues I will never recommend dish to anyone. I hope even though I'm not part of your service anymore, somehow you will take actions to this incident.


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