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Original Comment Hello,<br /> <br /> I pre-paid for a mini van in san jose and was told by the representative when I got there that there were no mini vans available. She said that I could either get a full size van with a gas credit and $25 discount on my next rental or an SUV at a discount of $10 per day. None of the options looked good to me but I ended up settling for the SUV. The representative told me to sign and explained it was for the $10 credit per day. I asked about the final amount but she said she couldn't pull it up (not sure if its because I booked it on Priceline). Anyhow, after my husband returned the car on the 31st of December I noticed I was CHARGED an extra $10 per day for the SUV that I didn't even want in the first place! I called and spoke with a lady who said she would email me when the charges were taken care of. So, apparently they took off the $10 per day &quot;upgrade fee&quot; but they never took off the $10 per day I was supposed to receive for them not having the mini van I paid for. I was really upset and called to talk with a customer service rep and a manager. They said that they could not do anything for me and told me to call San Jose directly. I tried calling MANY MANY times and there was no answer...my call keeps getting bumped back to the main line for Budget rentals. So, now I need someone to contact me to take off for the $10 per day. <br /> <br /> Thank you,

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