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Original Comment On january 2, 2014I brought my vehicle into the shop because the heat was not working (including defrost systems). My car was serviced and returned. At that time it was returned there was warm air blowing from the vents and i was told it would warm up more as ii drive. By the time I reached my designation twenty minutes later it was blowing cold air. I called the store and was informed that they were closing early due to the snow storm that day. I was forced to leave my car at work and get a ride in the following morning because I could not drive in the storm without defrosters. The next day the store was open but the shop was closed. I was told that i could bring it back in the following day and they would correct the problem. The following day it was 10 degrees and to cold to drive because the defrosters were not working. When I arrived at the shop today I was told that I had to wait for a minimum of 40 minutes before anyone would even look at my car. I asked to speak to the manager who proceeded to tell me in front of all of the customers who were in the waiting area that I could not jump in front of the other customers. I stated I have already paid for a service which I have not received and as of yet no one has even so much as taken my information in an attempt to rectify the problem. The manager, who would not give me her name stated "sweetheart you have to wait your turn like everybody else" and walked away. Some time later one of the young men looked at my receipt and told me someone would look at the car. As I write this complaint I have been waiting for almost an hour and no one as yet has spoken to me. I a very upset about the lack of customer service at this store and the unwillingness of the management to uphold your company's service policy. I am also filing a complaint with the NYC department of consumer complaints.

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