Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment On 1/2/2014 called tracfone to activate new Samsung Galaxy & transfer 5840.70 minutes from LG420G. Samsung phone is my fifth tracfone & these minutes had accumulated over 9-10 years by rarely using the previous 4 phones. Tracfone transferred 2450 minutes & claim that is all I had, all I possibly could have had according to their server. Their server claimed I had only purchased 2 airtime cards on my fourth phone but that was proven inaccurate when I provided them with the dates of the 3 purchases. Their customer service is deplorable, rude & arrogant & I've wasted 3 days trying to reason with them. These minutes were bought & paid for (minutes accompany service time activation) & would probably now be used since the Samsung is an android phone. Their own web site has a forum with 6 pages of complaints of customers losing minutes when transferring them to this Samsung phone. I had never been to this web site before because the previous 4 phones indicated minutes accrued & service end date when you opened the phone but with the Samsung you need to visit the web site for this info. I am writing this due to my frustration & to expose the fraudulent, systemic business practices. I also intend to write to FJ Pollak, Pres & CEO of tracfone

Feedback

Your Name

Your Email

Verification