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Original Comment Jet Blue has shown extreme unprofessionalism when it comes to the emergency weather problems in New York City at JFK airport. My son flew on Egypt Air from Cairo , Egypt to JFK on January 5, 2014. Not only was his flight to Orlando cancelled but he waited in line 4 hours to get help to get home and Jet Blue offered him nothing but a refund of his ticket price. How ridiculous is that? No offer of a hotel to stay in until the next flight was available and then after waiting 4 hours was told he couldn't get a flight home for 4 days--REALLY so you gave away all the hotel vouchers but your corporation couldn't call a hotel in NY and make arrangement to pay for peoples room when it is not their fault they are stranded. My son knows no one in NYC so no option there and to top it off he was scheduled to work on January 6, 2014. No offer of any help whatsoever from your company, your people at the desk in JFK, no suggestions and no ability to put more flights in the air to help the people stranded due to weather. So now he is on a bus, he couldn't afford to take an American Airlines flight for $360.00 because Jet Blue would take 7 days to refund his money. Nice job for a company as big as this, knowing they would have an emergency situation due to weather conditions, and your people couldn't figure out a way to help people on cancelled flights get home in a timely manner. This is about as unprofessional as it gets and to think up until now I spoke highly of Jet Blue and told people I know not to hesitate to book with Jet Blue. I personally will never fly your airline again, and though I am only one person, I know many other people who fly regularly who I will now ask to boycott your airline. I am writing this because after calling from Cairo, Egypt, no one could even connect me to a person. They could connect me to a corporate voice mail who would supposedly call me back ( I am using a Magic Jack, I can make calls but would never know if I received a call) r the 1-800 Jet Blue number that gave me no options of speaking to a person other than making a reservation. So I pushed 2 for reservations and was told that it was more than a 60 minute wait for me to speak to someone. Now on top of the fact that you did nothing to help your stranded customers, but you couldn't provide phone lines for people to call to discuss the horrible customer service you provided and make amends for your unprofessional handling of such an emergency weather situationn. So how can you remedy this situation, I would hope you would ask? In this case not only should you provide my son and others with a refund of their ticket price, but you should also pay for the bus, plane or rented car expenses that your stranded customers have incurred due to your inept handling of this problem. On top of that, people who have missed work should be reimbursed the money they lost if they worked in a situation where they made no money because they could not get to work when scheduled. Believe me I don't plan on letting you off with just this letter, I am contacting the BBB to file a complaint against your company and I will continue to call until I get through to a person that can guarantee me compensation for your ineptness. You may contact my son,, James B Weekley by cell phone at 386 405-1064 to offer him reimbursement for his plane ticket, his bus ticket and the money he failed to make when scheduled to work on January 6, 2014. I do hope I hear from him to tell me he has been contacted and oompensated for your mishandling of this situation, if not I will continue to write letters to you, call you, report you to the BBB and go on all on line travel sites to tell this story about how unprofessional Jet Blue Airlines is in handling emergency weather problems. Thank you for your time though speaking to a person would have been much more satisfying and made this event much less difficult for both of us. Danae A Weekley PS I am contacting you instead of my son because he is on a bus for the next 12 hours trying to get home to Orlando, Florida

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