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Original Comment Our situation at JFK on Saturday, January 4 was horrific. We were booked on Flt. 653 to West Palm. First email Sid on time next email said delayed and third said cancelled. We received the cancelled one on way to airport. Jet Blue put us on a late evening flight the next day, which would not work for us. <br /> Since there was no room in the terminal wall to wall people, we stood outside in six degree weather until we reached Agent's desk to try and get another flight. Agent told us to go to a kiosk to get a boarding pass, but I already had one plus so much confusion in the terminal and no room even to walk plus no PSA to help passengers,no personnel to speak to except security who knew nothing.<br /> Jet Blue was overwhelmed and unprepared. You need to get your act together.<br /> I have always said you are the best airline to fly but no more.<br /> Took us twenty-four hours to thaw out. Fortunately, we live in NY and could get home. $120 for cab fares and we were back home.

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