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Original Comment Greetings, I am Oscar H. Padua, Jr. , CS No. : EC-7970 which I purchased last Nov. 16,2011, through the assistance of sales representative Mr. Jomar Planas of KIA Manila Bay, Philippines. After 1 year and 4 months of proper use of the Carens, the running performance of the said unit suddenly deteriorated in such a way that it had no power in running specially in going uphill. The accelerator was not proportionate to the running condition. So I had it checked up in the KIA , Dasmarinas, Cavite branch on March 9,2012. The attending personnel said it was probably due to a fuel line stuck up. The Carens was discharged on the same day, however when I drove it on my way home, I noticed that the problem was still there and there was no improvement on the running condition. So I immediately returned to the Dasmarinas Kia service center to have it checked up again. The attending personnel told me that it was more on a clutch problem and even rudely accused me of being a clutch driver. So I had to leave the Carens again for them to be able to look closer into the problem. As days went by , they discovered that the defect was on a defective part which was the 'FLY WHEEL', they told me that they still had to import the said defective part in Korea so it would take time. And so true , I was able to get back my Carens after 1 month and eleven days on April 20, 2012. It was a good thing , I had another car of another brand which I was able to use. Then, shockingly after 8 months of proper use, the same problem of loss of running power recurred again. This time I brought the Carens to the Manila Bay Service Center last Dec. 11,2012 where it stayed there for 2 days. Then more shockingly again, after 18 days of proper use, on January 1, 2014, while I was on an outing in Batangas with my family, the same old problem recurred. Immediatly , I reported the problem to the manila Bay Service advisor by the name of Cleo on January 2,2013. I informed Sir Cleo that I won't be able to bring in the Carens because my other unit is also under repair during that time, which would be available after 2 weeks.<br /> <br /> You can just imagine the inconvenience , waste of time and effort that me and my family has experienced due to the inferiority of the Carens. I am a Doctor and I can not afford to loose a car because of the nature of my profession. Incidences like this may cause loss of human lives. I usually attend to extreme emergencies at any time of the day, so you can imagine what can happen if my unit breaks down in a middle of an emergency.<br /> <br /> Because of this I have lossed confidence in Kia. Aside from that, whenever I get behind the wheel of my Carens, I have this extreme fear and phobia and loss of peace of mind while driving, as well as my family.<br /> <br /> In the light of this , I would like to request your good office to please help me with my problem. I beg of you to please help me, for the sake of my family and my patients specially during emergencies. I will be patiently awaiting your response. Thank you very much and God Bless.<br /> <br /> <br /> <br /> Respectfully,<br /> <br /> Oscar H. Padua, Jr.

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