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Original Comment Dear Holiday Inn Corporate:<br /> <br /> I am writing to let you know of the lack of hospitality offered at one of your newest hotels in Decatur, Georgia. This hotel on Decatur Rd. Has mostly a very nice staff who extend warm service. Especially I would like to say that &quot;Nikki&quot; was alwAys courteous and warm during each of my conversations with her. However there is one desk clerk, a young African-American who works in the evenings who does not seem to care for her work or her customers. I came in one afternoon to speak to someone regarding an upcoming extended stay reservation. She seemed to have no interest in speaking with me, and so I asked when a good time to return would be. She rudely replied, &quot;Well, you sure need to come in before 5 p .m.&quot;. I really wanted to make arrangements with your hotel, since it was close by for me, and so returned the following day at 4:11 p.m. I hoped she was just having a bad day the day prior, and so I took pains to be especially kind and patient with her. When I did not insist she take care of my requests ahead of later patrons, she chose to ignore me, or made me wait, as she took care of other customers on the phone or arriving well after me. At one point, she took me to see a room, and left me upstairs waiting without any return for over 15 minutes. I went downstairs and waited for her to address my needs again. When she eventually spoke to me she asked if I could wait a little longer. I replied I could, but would need to leave very shortly to attend to my family member in the hospital. She further ignored me until I left at 5:07 p.m. I having real difficulty also in receiving a return call from Renee Williams, whom I have been told is general manager. <br /> <br /> I really wanted to stay at your hotel, as in travels for years, Holiday Inn Express has been our preferred place to stay, and we are priority members. I would have stayed for over a month, but will not do so now. If hospitality is important to thus location, they have severely neglected to extend even common courtesy. The young clerk would smile at customers through gritted teeth, and complained to me about being overworked, and tired because in her own words, &quot;This is not my ONLY job...&quot; I wish I could sympathize, but I have held multiple jobs, myself, and never treated a person in this manner. Please check into the operation of this hotel...many of the staff are genuine and helpful, but several have now cost the location an optimistic guest...how many more have been far from pleased?

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