Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I understand Delta has responsibility for customer service (in the USA) for KLM Airlines. My wife recently completed a flight-from-hell from Amsterdam with Delta, after being 'dumped' from her Schipol/LAX KLM flight. She paid extra for upgraded seats, both ways, but they were re-assigned without warning. KLM treated my wife like a leper, and sold her seat to a standby passenger and re-routed her with Delta through Chicago. She suffered a breakdown after arriving home and spent two days in intensive care undergoing heart tests. Delta's "customer care" folks wrote a nice note and magnamimously offered a $50 gift certificate (to be used to buy Delta items) to compensate my wife!!! No refunds for the upgraded seat costs, and zero recourse for the shabby treatment she received in Schipol! If this is an example of Delta's "customer service", I can only wonder how long they'll remain in business!

Feedback

Your Name

Your Email

Verification