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I recently purchased the Cuisinart 66-14 cookware set. The very first time I used 10" skillet I cooked two fried eggs, put the eggs on a plate and returned the skillet to the stove. Seconds later there was a very loud "pop" noise as the lid to the skillet shattered just feet from my 11yr old daughter. After taking pictures of the lid, I called the Cuisinart customer service. Wow is all I can really say.... I was informed that they were very sorry for the inconvenience, that they had never heard of a lid just shattering while a pan was just setting on the stove, and that they would gladly assist me in the process of "purchasing" a new lid for my skillet. When I asked about any kind of warranty, I was informed that the pan lids were not covered...What??? It was at point I asked if I could speak with a supervisor and get a little better clarification of exactly what I could do. I was told that it would be no problem and a supervisor would contact me the following day. Two days later and still no call. Needless to say, this entire ordeal has been very disappointing from start to finish. I really would have liked to see Cuisinart stand behind their product and put a little bit of customer service above making a dollar.


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