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Original Comment I ordered two phones on Dec 29, 2013. I was told over the phone that they would be shipped out 2 Day Air. I also updated my address as sold my house Dec 26. One of the phones shipped out Ground service and was shipped to my old address. Thank goodness for UPS and their great customer service for making sure I received my phone that US Cellular shipped to the incorrect address. I have been on the phone 4 four times with customer service with no luck. I was just on hold bc the last agent I spoke with decided to transfer me to another dept and I was disconnected after being on the phone for 26 minutes. I would appreciate some feedback. Thanks, Loyal Customer of 13 years (account holder of 4 lines). Also, the phone I ordered is available online (says nothing of being on backorder and it is now $100 cheaper than when I ordered and paid for it almost two weeks ago.)

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