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Original Comment I just wanted to inform the folk at AARP Corporate Headquarters especially since your name is also involved in this. United Health Care Insurance has caused me & my mom nothing but HEADACHES!! I've been trying to get my mother a supplement insurance for her prescriptions before it expires. The only thing that United Health Care Insurance has shown me is that these folks are INCOMPETENT!!! First, they put you on "Hold & play the game of PASSING YOU TO ANOTHER DEPARTMENT". Second, nobody knows anything. Third, even after the fact of you constantly repeating yourself & assuming these morons of representatives have all the facts they still manage to screw you up. One time I called them they had me on the phone for an hour and I spoke to 7 different people and all I wanted to do was make a correction on the error that some Hispanic representative did when he took the application over the phone and then confirm everything. Then we heard nothing so after the holidays I called to check on the status and was told the application was denied because we never sent back our response. Well first of all, we DIDN'T RECEIVE ANYTHING !! So, how can they deny something when we never received anything. This was the last time I called & I will never have any type of business with United Health Care and I will be filing a complaint with the following agencies: BBB, Attorney General Office & also a formal letter with you. There is no reason for the inconvenience they put us through. Wish I can say thank you but I can't.

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