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unfortunately, I live in a very rural area. There is Frontier and a small local internet provider that's worse. I think they know that and provide the minimum they can get away with. When I ordered the service, they said the speed was 2. After it was installed, they said it was 1.3, but is actually less than 1 on a very good day. They admitted that it is not uncommon for their sales people to LIE (not the word she used, but she also admitted they have no service that speed anywhere, making it a lie, not a mistake) about the internet speed. They offered me a $10/month discount for a year because of the "misinformation", but only gave it to me for 1 month. This past week the service has been worse than ever. A few nights ago there was no service on any of my devices. Since then it has been really slow. I lost 2 library audio books because the download was so slow. Frontier is not answering their phones or answering the tech support online chat line. At least the crappy little local company is 2 miles from me, and I can go to their office and embarass them if their service stinks. US Cellular is worse. Maybe this is the new normal for tech support and customer service. Makes you want to cut them all off, but can you in this world, esp. living in the boonies? They've got us, and they know it.


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