Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Lesson learned the hard way! Put in the time to research products and service BEFORE buying as once you have purchased, to late.<br /> We built a high end custom home with a fantastic builder in the area about 2.5 yrs ago. Unfortunately when it came time to purchasing all the appliances, we didn't listen to our builder. Instead, we listened to the salesman about how great the Thermador products were and their reliability, etc. Well, after delivery/replacement of 4- 48&quot; refrigerators, a couple of service visits on our double ovens, the dishwasher all within 5-19 months, our microwave just went out ! Again, we upgraded and paid for what we thought were top of the line, reliable Bosch/Thermador appliances when in fact the standard builder quality appliances that he uses and the majority of our neighbors went with, are all working perfectly over the last 2.5 years with no issues. Imagine that, the cheaper standard products are providing a lot more reliability and service than the top end German/ Bosch made items we were talked into. And to put more salt into the wound, noticed on the microwave label, it was made in CHINA! Let me get this straight, we paid up for what we thought were high end German appliances from Bosch (must say historically, we tried to always purchase German made products given their superb engineering and reliability from cars to household appliances/electronics) humm, whats wrong with this picture?<br /> In any case, when I contacted Thermador service about the microwave, they told me it would not be covered under warranty (in fairness, all the other repairs were under warranty but still had the hassles of dealing with <br /> scheduling windows, etc). They told me it sounds like a couple of major parts which would cost approx $575.00 including their service fee, parts and labor. So I called for the price of a new one installed. Even with my builders discount, it would be $750.00 which is ridiculous but again, I am held hostage as the custom cabinets and their trim pc will only accommodate this microwave. So if I wanted to change it out, I would have to add more money for a refit, staining, etc. <br /> I have sent a couple of emails to corporate headquarters across the Globe and spoke with a few folks in the service group but nothing.<br /> So in summary, I would strongly recommend that you take the time to do your research and check out the details behind the products so that you can avoid paying top dollars for something that honestly, the guts of the unit(s) is probably the same as the cheaper brands. Again, for the final blow, I called around to another repair company to get their idea as to what it would cost to repair and he told me that actually you can use Panasonic parts to repair as they are the same and you don't have to pay for the Bosch/Thermador name, which actually was about $230.00 cheaper!!<br /> Extremely disappointed and looking forward to my next home move for sure and avoid my sleepless nights as to what next!!!


Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.