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Attention-- Frontier Airlines,(Last email sent on 1-3-14)<br /> <br /> Still no response from below emails--<br /> <br /> <br /> <br /> Can anyone at Frontier help with this issue???<br /> <br /> <br /> <br /> It has now been 18 days since Frontier(Customer Help) committed to respond to our complaint.<br /> <br /> <br /> <br /> As you indicated below, a high email volume of ,I assume, complaints may delay an immediate reply.<br /> <br /> <br /> <br /> 18 days is a very long time to wait for a resolution to the concerns expressed below.<br /> <br /> <br /> <br /> Can I still expect a response or should I elevate this issue to higher levels at Frontier?<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Regards,<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> From: Frontier Airlines [mailto:[email protected]] <br /> <br /> Sent: Tuesday, December 17, 2013 2:23 PM<br /> <br /> To: Wood, Ken<br /> <br /> Subject: EXT: Extermely Poor Customer Service and over charge for carry on luggage <br /> <br /> <br /> <br /> <br /> Thank you for contacting Frontier Airlines. Your request has been received.<br /> <br /> Discussion Thread<br /> <br /> Auto-Response 12/17/2013 03:23 PM<br /> <br /> We are currently receiving a high volume of emails. We will respond to your email as soon as possible. Thank you for your patience.<br /> <br /> Customer By Web Form (Kenneth Wood) 12/17/2013 03:23 PM<br /> <br /> I've never been treated so poorly by 2 ticket and baggage personnel.-- O.C. to Denver was perfect and everyone was very customer friendly. However, Denver to O.C. gate attendents were terrible beyond what is described here. After the size check, the attendent said we had not paid for carry on luggage. I indicated that we were not aware of any charge for carry on and that there was no charge in O.C. In fact, when our bags did not fit in the check space the attendent offered to tag and send at no cost. So when the Denver gate attendent said we should pay for both directions because of the error, I asked to speak with her Supervisor. Dori, the Sup., was very rude and said that the people in O.C. aren't real Frontier employees and she would try to get them fired. Dori was unwilling to provide her last name and charged us $200 for our carry on luggage to return to O.C. or they said we could miss the flight. Shortly after take off, my wife and R.N.(Janice) was asked by flight personnel to provide emergency medical teatment for a passenger. Janice check vital signs and very willingly stayed with this passenger for the reat of the flight until emergency personnel took over upon arrival in O.C. The flight attendents were very helpful and thankful for my wife being the only medical personnel on the flight. I can not say enough good things regarding these flight personnel. As a side note, I am an Operation Manager with Alcoa Aerospace and we build many of the parts that hold planes together. If I missed a procedural change for carry on luggage then I will read more carefully the on-line check-in in the future. However, I am sure that the rudeness that we and others were subjected to at the gate in Denver is not a reputation Frontier wants to have. The $200 charged for our luggage was the final insult and (care less) punishment imposed by Dori, the Denver Gate Supervisor.<br /> <br /> <br /> <br /> I look forward to you repsonse.<br /> <br /> <br /> <br /> Sincerely,


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