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I used a gift card to purchase an item on 1/1/14 at the Indian Land SC store. I needed to return the item and did so on 1/7/14 ( this is an estimated date). The clerk said the refund would have to be back on the American Express card. My husband thought she meant our credit card so he said ok. Once he got home and I told him it was a gift card and not a credit card he said they told him there was no other option. I went back to the store to ask for a store credit. The customer service person called the CS Manager to come up. After I waited 15 minutes she finally showed up (Amy). She said hold on I will be right back. After 30 minutes and the customer service person repeatedly paging her she finally came back. She said we looked at the video and saw the cashier (From when I purchased the item) give you the gift card back. So if you threw it away there is nothing we can do. I said you should be able to cancel the credit to the gift card and issue me a store credit. She said no that she could not. I ask her why did she leave me standing for over 30 minutes to tell me she could not help me. She said I was "multi tasking" and had other customers to help. This is the 2nd time I have dealt with this person. She is extremely rude and not helpful at all. If this is how managers treat the customers why would the help act any differently?


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