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Original Comment I placed an online order for a water softener to be installed at my home, including applicable permits. I was given a delivery date and was told to call that morning for a time window. When I called, I was told the order had been cancelled. After the usual Sears runaround of several hours on the phone being confidently, and repeatedly, referred to another phone number and department, which always turned out to be wrong on both counts, I finally reached a supervisor who said he would personally solve the problem. Turns out Sears online had sent the order to a store in the wrong county, which doesn't serve my town. Instead of contacting me, Sears simply cancelled the installation (not the order.) The Sears supervisor then assigned someone to follow up; her fix was to cancel the first order and re-order from the right store. She guaranteed I wouldn't be charged for the cancelled item. (The second one was cheaper due to lower sales tax in the correct county.)Long story short: Sears charged me for Both water softeners, has repeatedly promised a refund, but only for the lower amount, never refunded either amount or credited anything to my credit card. Good thing I used Amex, where a dispute is pending. I did actually get the second softener installed -- but they didn't obtain a permit (required and paid for) and never told me. I found out by accident when talking to the building department about an unrelated matter. Almost every Sears promise has been broken, and every inquiry ignored. I will Never buy anything from Sears again.

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