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Original Comment After much frustration trying to reach a human to make a simple comment about replacement cartridge packaging, being transferred, cutoff and, finally, being stuck with a Spanish language recording that I could neither be transferred from nor hang up on (honest!) I finally was able to free my phone. My conclusion is that you REALLY do not care about your customers. All the talk in the world about &quot;customer service&quot; amounts to nothing when it comes from a company that doesn't understand the meaning of two words. I am truly sorry I just purchased a HP printer. I will not make that mistake again...EVER!<br /> <br /> Now to the comment I started out to make some time ago: Your &quot;bubble pack&quot;, for the 564 XL (black) in this case, is nearly impossible to penetrate. I actually broke two scissors trying to cut on the dotted line. Finally has to use a lopping shears to do the job. Don't blame this on &quot;safety considerations&quot; or &quot;gov't regulations&quot;...this is just plain RIDICULOUS. The responsible party ought to be given a normal scissors and locked in a room with a thousand of these packages with no possible egress until all have been opened. He/she will die of starvation, a miserable, befouled lunatic, long before the task is finished!<br /> <br /> Have a nice day!

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