Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment i was wondering who I can get help from , it has been 5 days of nonesense... Im finding out theres more people out here with the same problems through virgin mobile, they are fraud! and do nothing but give you the run around there are people on their 4th defected phone! Ive been burnt physically by 3 phones! i do not want a 4th one! please help heres my story! <br /> VIRGIN MOBILE: I purchased a evo 4g 3d back in 2012, this was the first one, it was defected in the first week. I returned it for another one. about several months later my phone started having problems, the phone was overheating and dying in 2 hrs just like the last one! I mean so hot, it burns my cheeks and ears. I submitted a report to VM. Now since this was technically my 2nd evo 4g 3d i was iffy about getting another one. until I was informed VIA email that the phone was no longer in stock and to call to get an upgrade ect, and i thought to myself well, good, they are all defected. So, I call the number and get on the phone with a rep, he informs me hes sending me the same phone, I decide to agree. They send me a new phone (this is now my 3rd evo 4g 3d) in sept 2013. it is not only jan 2014 and the phone is overheating and dying in 2 hrs again. I was on the phone off and on with millions of reps and supervisors yesterday, please do not let their label supervisor fool you, they dont supervise anything nor do they know anything different from the reps. I finally lost it and most of my calls are me now outraged- they informed after 6 hrs of yelling holding hearing the same thing over and over that would send my case somewhere to be looked at, and i would be contacted- i was contacted this morning to hear the same words read off a card - and the same &quot;we will give you 65.00&quot; &quot;your warranty is up&quot; &quot;we are sorry we understand&quot; &quot;you cannot get your money back&quot; excuse me- If I purchased a defected phone and i inform the company and they inform me to send it in, and they send me a phone that is defected again- that means the issue was never resolved - who cares about the warranty- wheres my 300 dollars or my working phone. So I even suggested because with all the trouble i have gone through - and not getting anywhere that i would like the Samsung 111 galaxy its 350.00 i offered to pay the difference. OR I want my money back for my original defected phone i purchased as well as every month i paid, because whats the point of having a phone that overheats and dies in 2 hrs. these phones heat up so hot, i cannot hold it against my ear, if my children touch the phone they would be burnt. this is not a joke. Im not made of money I am a regular female 27 barely makes good money to support the life i have- 300 and still not a phone that works? then they have the nerve to tell me, they will send me a replacement of the same phone, no why? they are all defected. One of the reps this morning told me &quot;well didnt you read the terms and conditions&quot;- after i informed her of everything including a device physically harming me the customer ... I am a delightful person but this company just makes me scream. They have not documented that i was on the phone with them for 6 hrs yesterday. that i only made one call. to bad my phone records show other wise. at least the mins i was on the phone with them. I cannot even think straight anymore. I just want my hard earn money back - or a phone that works that is the price that i originally paid - and i would even pay the difference - it seems like a suitable solution.<br /> <br /> I purchased 2 defective phones in store and the 3rd one was sent to me after i have an email stating it would no longer be sent! I want my money back at this point now, this is wrong! bad business practices. I was even hung up on by a so called manager! I want all my call records so you can see how it went from me trying to understand but no it wrong to I WANT MY MONEY BACK or a PHONE that works. Please point me in the right direction.<br /> <br /> <br /> <br /> as of today I was told I was going to get a refund was soooo happy and understanding until the guy transferred my call, as if he did it on purpose i will be contacting my local police dept and obtaining my voice calls from this company- I was also contacted by sprint- regarding my phone, they said if injury was not present then why was i calling? um you contacted me obviously someone out there had a good heart and put my name through to them yet i didn't get anywhere. All I wanted was a working device. Ive been hung up on twice today...I have been nice and rude and obnoxious nothing gets you anywhere now all I WANT is my 300 dollars back for the original defective device i purchased so I can take my business else where- You know if I sold a broken anything to anyone twice, and then they returned it and i sent them another broken anything I WOULD BE HEARING FROM LAWYERS or even be threaten- and you all know this is true. there is no morals anymore. no hope. horrible business practices. I actually broke down and cried. I MEAN THIS RUN AROUND IS HORRIBLE. and i am not getting my money back that i deserve... its morally appalling .... 3rd world countries running a usa cust.serv getting paid what 3 bucks an hr THEY DO NOT CARE EITHER. im embarrassed by the last 20 callls ive made stooping down to a sour level, I NEED HELP and im not the only one,

Feedback

Your Name

Your Email

Verification