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Original Comment I am very unsatisfied with net10, I bought my son a phone for christmas, by the 30th of december the phone screen locked up and will not show a menu to make calls or do anything. I called customer service and was told I would receive a replacement phone within 5 to 7 days. By January the 14th still no phone was received. I called customer service and was told replacement phone shipment was still pending. I called back today to check the status of this replacement phone and was told that shipment was no longer pending, that the replacement phone was not being sent, the ticket order was closed. When asked for details why or how this happend, no one had an answer and could not assist me. When I asked to speak to a supervisor was told that a supervisor was not available at this time! Now after repeating the same info several times, the replacement phone...I was told will be received within 5 tp 7 days. I will not recommend net10 phone services to anyone! Matter of fact I feel like they are a scam and need to either do better or close up shop. Not a good way to do business. I will not continue to be a customer. I just want my money back!

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