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Original Comment I just picked up my new $605.00 glasses from LensCrafters. I have been a LensCrafter customer for many, many years. I asked the service representative for a bottle of lens cleaner and a cloth so that I could clean my glasses. He told me he could sell me those items. I told him that I just paid $605.00 for one pair of glasses and that LensCrafters should provide me with cleaner and a soft cloth. The service representative spoke to his manager and she made me the magnificent offer of purchasing those items at a 20% discount. I informed the manager that if LensCrafters could not include a bottle of cleaner and a soft cloth at no additional charge, they would lose my business forever. They again offered to sell me the cleaner and soft cloth for 20% off. I am now a former LensCrafters customer. I will purchase my glasses from Kaiser Permanente where I have been a member for over 30 years.

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